Customer Service is Key

116452-Dalai+lama+quotes+everything+yIf you are in the people business(meaning you provide a service or products to people), then you are aware that customer service is key in determining the success of your business. We’ve heard it said many times in our chiropractic office that we are a full service office. What does that mean? If you need a real estate agent, a moving company(Above All Movers is the best), travel advice, an auto mechanic, a hair colorist, directions, a call to be made to your cleaners for losing your favorite jeans(THIS ACTUALLY HAPPENED), we’ve got it covered! Our motto? We’re here to serve you! We constantly ask ourselves this question, “How can I or we over-serve or over-deliver?” Then, we look for opportunities to do so AND we do it from a place of gratitude.

Besides in your business, your job, your volunteer work, etc., have you ever thought about how you can out-serve/over-serve your friends, your family, your significant other? This concept would not fall under customer service, it deserves a sexier term than that. Sitting here in seat 16D flying home from a retreat in Chicago, I realize one thing that I have been doing for the past thirty-ish years that falls under this unnamed category. If I write someone a card, whether it be a birthday, thank you, congratulatory card, etc., I write something personal and meaningful instead of just signing my name. It’s so easy to think of wonderful things to write about someone you care for. Sometimes, it’s not as easy especially if I don’t know the person well however, I may write about what I’ve heard about them or the reason I look forward to getting to know them better. The point being, if I’m going to give a card, I like to go a little further and write something that will touch that person.  Below is an excerpt from a birthday card I wrote recently for a dear, longtime friend which brought forth as many tears as it did “thank-you’s. She is one of five women, myself included, that have been getting together every month for over 20 years. More on this in a future blog post!

“You truly love unconditionally. You keep us, your friends, “real” and grounded in a way that I still can’t put into words. You inspire me to be more honest just by being so honest yourself. You inspire me to live with that “no holds bar” attitude that has gotten you so far in life.
You’re so easy to honor and write about because you have so many qualities and attributes that are right there on the surface, not hidden deep inside.
YOU are an integral part of this group, our group. You make us funnier and bring out our personalities by doing nothing more than just being yourself. The years have not changed you, they’ve only been gracious to you.
I’ve always felt honored to have a front row seat in your life. I’m always on the edge of my seat for the next chapter because I know it will be the BEST one!”

What would our world be like if we all focused on “serving” one another? What would it be like if we focused on over-serving each other? Can you imagine living in that world? I CAN and I DO! Thank you for taking the time to read my blog!

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